Here's your complete FAQ page:
Frequently Asked Questions
The Products
What's the difference between GRIT and POLISH?
GRIT is your heavy-duty end-of-shift bar — activated charcoal draws out oil and impurities at the pore level, and ground pumice physically scrubs grease, grime, and job-site residue off your hands. It's built for when regular soap taps out halfway through the job.
POLISH is your daily bar — same activated charcoal foundation, gentler formula for everyday use. Tea tree keeps things fresh and antiseptic, lavender takes the edge off after a long shift. Gentle enough for every day. Still built by Grindstone.
Simple version: GRIT for the serious damage, POLISH for everything else.
What's in Grindstone GRIT?
Cocos Nucifera (Coconut) Oil, Helianthus Annuus (Sunflower) Seed Oil, Canola Oil, Aqua, Olea Europaea (Olive) Oil, Sodium Hydroxide, Activated Charcoal, Pimpinella Anisum (Anise) Seed Extract, Ground Pumice, Citrus Aurantium Dulcis (Orange) Peel Oil.
No synthetic fragrance. No filler. Every ingredient is there for a reason.
What's in Grindstone POLISH?
Cocos Nucifera (Coconut) Oil, Olea Europaea (Olive) Oil, Aqua, Helianthus Annuus (Sunflower) Seed Oil, Canola Oil, Ricinus Communis (Castor) Seed Oil, Sodium Hydroxide, Lavandula Angustifolia (Lavender) Oil, Activated Charcoal, Melaleuca Alternifolia (Tea Tree) Leaf Oil.
No synthetic fragrance. No filler. Every ingredient is there for a reason.
Is Grindstone vegan?
Yes — both GRIT and POLISH are 100% vegan. No animal-derived ingredients.
Are Grindstone bars safe for sensitive skin?
POLISH is formulated for daily use and is generally well-tolerated. GRIT contains ground pumice which is a physical exfoliant — if you have very sensitive skin we'd recommend starting with POLISH. If you have a known allergy to any listed ingredient, check the full ingredient list before purchasing.
How long does a bar last?
Approximately 3-4 weeks with daily use. To extend the life of your bar — keep it on a draining soap dish between uses and don't let it sit in standing water. Cold process bars last significantly longer when kept dry.
What does GRIT smell like?
Anise and orange peel — earthy, sharp, and clean. Not sweet. Not floral. Smells like a man who just got something done.
What does POLISH smell like?
Lavender and tea tree — clean, fresh, and functional. The lavender isn't spa-lavender, it's the kind of clean scent that makes sense at the end of a real day.
Where is Grindstone made?
Handcrafted in Northern Ontario, Canada by a small-batch Canadian soap maker. Made in Canada is on the label because it's true — not because it's a marketing line.
Ordering & Shipping
How much does shipping cost?
$9.99 flat rate shipping on every order — Canada and USA. No minimum order required. No surprises at checkout.
How long does shipping take?
3-5 business days within Canada. US orders may take slightly longer depending on your location. You'll receive a tracking number as soon as your order ships.
Do you ship to the US?
Yes — $9.99 flat rate shipping to both Canada and the USA.
Do you ship internationally beyond Canada and the US?
Not yet — we're currently shipping to Canada and the USA only. Stay tuned.
Can I change or cancel my order?
Contact us as soon as possible at GrindstoneSupplyCo@gmail.com and we'll do our best to help. Once an order has shipped we're unable to make changes, but our refund policy has you covered.
The First Bar Guarantee & Returns
What's the First Bar Guarantee?
Simple. If your first Grindstone bar isn't everything we said it would be — the clean, the scent, the grit — email us and we'll make it right. No return shipping required. No lengthy forms. No runaround. Just a straight answer from a real person.
We built this brand on honesty. We stand behind every bar we ship.
What if my order arrives damaged?
Email us at Grindstonesupplyco@gmail.com with a photo of the damage and we'll send a replacement immediately. No questions asked.
Can I return a bar I've already used?
That's what the First Bar Guarantee is for — if you tried it and it didn't work for you, email us. We'll sort it out.
The Grindstone Crew (Subscription)
What is the Grindstone Crew?
The Grindstone Crew is our subscription program — auto-ship your favourite bar every 30 days and save 20% on every order. Never run out. Never pay full price. Never think about it again.
How do I join?
Select the "Subscribe & Save" option on any product page before adding to cart. Your first order ships immediately and every order after that ships automatically every 30 days.
Can I cancel anytime?
Yes — one click, no questions, no fees. We'd rather lose a subscriber than keep one who doesn't want to be here. You can manage your subscription from your account page.
Can I skip a month?
Yes — log into your account and skip your next delivery without cancelling. Your subscription picks back up the following month.
What's the Crew pricing?
- Grindstone GRIT: $13.60/month (save 20% vs $17.00)
- Grindstone POLISH: $13.60/month (save 20% vs $17.00)
- The Shift Kit: $20.80/month (save 20% vs $26.00)
All subscriptions include $9.99 flat rate shipping.
The Brand
Who started Grindstone?
Three brothers from St. Catharines, Ontario — Logan, Marcus, and Lucus Connolly. Logan spent years driving long haul, doing heavy towing, and working in a transport truck scrap yard. He built Grindstone because no soap on the market was built for what he actually does every day. Read the full story on our About Us page.
Why activated charcoal?
Activated charcoal is porous at a microscopic level — it acts like a magnet for oil, grease, and impurities, drawing them out of your pores rather than just pushing them around on the surface. It's been used in industrial and medical cleaning for decades. It works.
Why pumice?
Ground pumice is volcanic rock — the same material used in industrial abrasives — fine enough to work into a bar of soap but gritty enough to physically scrub grease and grime off your hands. Mechanics have reached for pumice-based cleaners for generations. We just made a bar worthy of the guy using it.
Is Grindstone affiliated with any other brands?
No. Grindstone Supply Co. is an independent, Canadian-owned brand. We're not affiliated with any other soap company, wellness brand, or personal care manufacturer.
Still have a question?
Email us at GrindstoneSupplyCo@gmail.com — we read every message and reply personally. No bots. No automated responses. Just a real person from the team.
Grindstone Supply Co. · Welland, Ontario · grindstonesupplyco.com